Skip to content
dtv999 Casino / App
YOUR DATA RIGHTS

dtv999 Privacy Policy: How We Handle Your Information

At dtv999, your account data — from your wallet activity with bKash and Rocket to your session history — is handled with clear rules about what we collect, why we collect it, and how you can review or update it. This policy applies to every interaction you have with us through mobile browser or desktop, subject to your local law and eligible regions.

  • Account Data Protection
  • bKash & Rocket Wallet Privacy
  • Mobile Session Records
  • Your Review Rights
POLICY FOUNDATION

What This Privacy Policy Covers at dtv999

This policy sets out how dtv999 collects and processes personal information when you access our platform, create or use your account, and carry out transactions through bKash, Rocket, or Bank Transfer. We collect information you give us directly — your name, contact details, and account credentials — as well as information generated by your activity, such as login timestamps, device type, transaction references, and session data from your mobile or desktop browser. We use this information to keep your account running, verify transaction activity, respond to your support requests, and fulfil any obligations required by applicable regulations in your eligible region. We do not sell your personal information to third parties. Where we share data with service providers — for example, payment processors handling your bKash or Rocket transfers — those providers are bound by confidentiality obligations. Your continued use of this platform means you acknowledge this policy. Access to the platform and its features depends on your local law and the eligible regions we operate in. If you have questions about how we handle a specific category of data, our support team is reachable through live chat, email, and phone.

  • bKash Transactions

    When you deposit or withdraw via bKash, we record the transaction reference and timestamp against your account. We do not store your bKash PIN or full wallet credentials — only the reference needed to match activity to your account.

  • Rocket Payments

    Rocket transfer records are logged in your account history for your review and for transaction verification. If a transfer query arises, our support team can cross-check the reference on file and guide you through the next steps.

  • Bank Transfer Records

    Bank Transfer activity is recorded with the reference number and amount. These records are retained for the period required under applicable regulations and are available for your review through your account statement area.

  • Mobile Session Data

    We collect device type, browser version, and session timestamps when you access via mobile. This helps us maintain account continuity across sessions and flag any access that looks out of pattern with your usual device.

POLICY SCOPE

Where This Policy Applies and What It Covers

This policy applies to all personal data processed through your dtv999 account, whether you access via mobile browser or desktop. Knowing exactly what falls inside and outside the scope of this policy helps you understand your rights and where to direct questions about specific data categories.

  • Account Access Data

    Login activity, device records, and session timestamps generated when you sign in or use your account fall fully within this policy. You can request a summary of this data through our support team.

  • Transaction Activity

    Payment references and transaction history for bKash, Rocket, and Bank Transfer are covered here. We retain these records for the period required by applicable regulations in your eligible region.

  • Site Content Interactions

    Your browsing activity within the platform — pages visited, game sessions opened — is logged at an aggregate level to maintain service performance. Individual session logs are covered by this policy and held for a defined retention period.

  • Third-Party Services

    External sites linked from our platform, including payment provider portals and independent services, operate under their own privacy policies. Once you leave our domain, this policy no longer applies to how those services handle your data.

YOUR ACCOUNT CHOICES

Actions Available to You Under This Policy

You have practical rights over the personal data dtv999 holds about you. Reviewing your account records is the first step: your transaction history — including bKash, Rocket, and Bank Transfer activity — is available in your signed-in account area under the statements section. If any detail is incorrect, such as a contact email or registered name, you can update it through the account settings page or ask our support team to make the correction on your behalf. For questions about a specific data record, or to ask us to review how a particular piece of information is being used, reach out through live chat or email. We will acknowledge your request and follow the process required under applicable regulations in your eligible region. Where the law in your region gives you a right to request deletion or portability of your data, we will explain what is possible within our operational and regulatory obligations. These rights apply to data we hold directly — they do not extend to records held by third-party payment processors, which are governed by those providers' own policies.

  • Review Your Records

    Your signed-in account area shows transaction history and login activity. Check the statements section for a full log of bKash, Rocket, and Bank Transfer references tied to your account.

  • Correct Account Details

    Update your registered email, contact number, or display name in account settings. For changes that require identity verification, our support team will walk you through the steps shown in your account.

  • Raise a Data Question

    If you want to know more about how a specific data category is used — your session records, device history, or transaction logs — contact us by email. We will respond within the timeframe required by applicable regulations.

  • Request Support on Data

    Live chat is the fastest route for an account-level data question. For formal written requests, email gives you a record of the exchange and a reference number you can follow up on.

REACH OUR TEAM

How to Contact Us About This Policy

For any question about this privacy policy — from reviewing a specific data record to asking how your bKash wallet activity is stored — our team is reachable through the routes published on this site. Choose the channel that fits your question, and keep your account reference handy so we can locate your records quickly.

  • Live Chat

    Open the live chat widget on any page of the site. It is the fastest route for account and data questions. Have your registered mobile number or email ready to help us pull up your account.

  • Email Support

    For formal data requests or written records of your inquiry, email is the right channel. You will receive a reference number you can use to follow up if you do not hear back within the expected period.

  • Phone

    Phone support is available for account-level matters. If your question involves a specific transaction record — such as a Rocket or Bank Transfer reference — have the transaction date and amount ready before you call.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We handle your account data with a clear set of operational standards covering storage, access, cookies, and retention. These are not abstract commitments — they reflect the actual processes behind your account, your payment records, and your mobile sessions on this platform.

  • Cookie Use

    We use cookies and similar technologies to keep your session active, remember your login state across pages, and measure how the platform performs on mobile. You can review your browser's cookie settings at any time to manage what is stored on your device.

  • Account Security

    Access to your account data inside our systems is restricted to authorised personnel. Your payment credentials — bKash wallet details, Rocket information — are not stored in plain form. Transaction references are logged, not the full credentials.

  • Data Retention

    We retain your account and transaction records for the period required by applicable regulations in your eligible region. After that period, records are deleted or anonymised according to our internal retention schedule. You can ask our team about the retention period for a specific data category.

  • Policy Updates

    When we make a material change to this policy, we will notify you through your registered contact details or a notice in your signed-in account area. Continued use of the platform after that notice means you have acknowledged the update.

POLICY FAQ

Common Questions About Privacy at dtv999

These are the questions we hear most often about how this policy works. If your question is not covered here, contact us through live chat or email.

What personal information does dtv999 collect when I open an account?

We collect the details you provide during registration — name, contact number, and email — along with the device and session data generated when you log in. Transaction references from bKash, Rocket, and Bank Transfer are also recorded against your account for verification and history purposes.

Can I see all the data dtv999 holds about me?

Yes. Your transaction history and login activity are available in the statements section of your signed-in account area. For a broader record of what we hold, contact our team by email and we will outline the categories of data linked to your account, subject to applicable regulations in your eligible region.

Does dtv999 share my data with third parties?

We share data only with service providers who need it to operate the platform — such as payment processors handling bKash and Rocket transfers. Those providers are bound by confidentiality obligations. We do not sell your personal information, and any sharing is limited to what is necessary for your account to function.

How do I request a correction to my account details?

You can update your registered email or contact number directly in account settings. For changes that require identity verification, or if you spot an error in a transaction record, reach out through live chat or email and our team will guide you through the correction process.

How long does dtv999 keep my transaction records?

We retain transaction records — including bKash, Rocket, and Bank Transfer references — for the period required by applicable regulations in your eligible region. After that period, records are deleted or anonymised. If you want to know the specific retention period for your account data, ask via email or live chat.

Does this privacy policy apply if I access dtv999 from outside Bangladesh?

This policy applies to your use of the platform wherever you access it. However, your ability to access the platform and the specific data rights available to you depend on your local law and the eligible regions we serve. If you are unsure whether the platform is available in your location, check with our support team.